Support Center

Overview

The organization profile is the first thing employees see when they access the platform. Through branding settings, you can customize the platform appearance to reflect your organization's identity.

Setup Steps

1. Access Settings: From the sidebar, select "Settings" then "Branding".
2. Upload Logo: Upload your organization logo in PNG or JPG format. Transparent background is recommended.
3. Cover Image: Add an attractive cover image that appears at the top of the dashboard.
4. Favicon: Upload a small icon that appears in the browser tab.
5. Colors: Choose your organization's primary, secondary, heading, and text colors.
6. Fonts: Select the appropriate font from available Arabic fonts (Cairo, Tajawal, Almarai, etc.).
7. Contact Info: Add the website URL and organization address.

Important Notes

• Ensure the logo is high resolution for clear display.
• Selected colors will reflect across all employee interfaces.
• You can preview changes before saving.

Overview

You can link your organization's social media accounts to display them in the organization profile, making it easy for employees to access them.

Supported Accounts

• Facebook — Organization page link
• Twitter (X) — Organization account
• LinkedIn — Company page
• Instagram — Organization account
• TikTok — Organization account
• YouTube — Organization channel

Linking Steps

1. Go to "Settings" → "Social Media Accounts".
2. Add each account link in its designated field.
3. Click "Save" to update the information.

Overview

Nexus platform operates on a modular system where you can enable or disable services based on your organization's needs and subscription plan.

Available Services

• Content Management: News, Circulars, Calendar, Knowledge Base
• Communication: Invitations, Social Occasions, Greeting Cards, Surveys, Chat
• Human Resources: Offers, Business Cards, Mentorship, Org Structure
• Innovation: Ideas Bank, Programs, Idea Evaluation
• Community: Communities, Engagement Feed

How to Activate

1. Go to "Settings" → "Services".
2. A list of all available services in your subscription will appear.
3. Enable or disable each service as needed.
4. Disabled services will not appear in employee menus.

Overview

Quick Links allow you to add shortcuts to external systems or important websites that appear to employees on their dashboard.

Creation Steps

1. Go to "Quick Links" from the sidebar.
2. Click "Add New Link".
3. Enter the link name (Arabic and English), URL, and choose an icon.
4. Set the target audience: All, specific departments, specific roles, or specific users.
5. Choose whether the link opens in a new tab.
6. Set the order and click "Save".

Notes

• You can add a custom logo for each link.
• Links appear in the specified order.
• Any link can be temporarily disabled without deletion.

Overview

You can manually add employees to the platform through the creation form, or wait for self-registration requests.

Addition Steps

1. Go to "Users" from the sidebar.
2. Click "Add New Employee".
3. Enter required data: Name (Arabic/English), email, employee number.
4. Select department and job title.
5. Set a temporary password for the employee.
6. Click "Save" to create the account.

Notes

• The employee will receive a notification about their account creation.
• You can assign roles to the employee directly upon creation.
• Email must be unique within the organization.

Overview

When self-registration is enabled, employees can submit join requests to the platform. You will need to review these requests and approve or reject them.

Review Steps

1. Go to "Join Requests" from the sidebar.
2. A list of pending requests with each applicant's data will appear.
3. Review the request data (name, email, requested department).
4. Click "Approve" to accept or "Reject" to decline the request.

Notes

• Approved requests will automatically convert the applicant to an active employee.
• The applicant receives a notification about their request result.

Overview

You can control each employee's status: activate, suspend, or delete. You can also impersonate an employee to preview their experience.

Available Statuses

• Active: Employee can log in and use the platform.
• Suspended: Employee cannot log in but data is preserved.
• Deleted: Permanently remove the employee.

Impersonation

The "Impersonate" feature allows you to log in as a specific employee to see exactly what they see. This is useful for testing permissions and ensuring correct content visibility.

Overview

The roles system allows you to define what each employee can do on the platform. You can create custom roles with specific permissions.

Role Creation Steps

1. Go to "Roles & Permissions" from the sidebar.
2. Click "Create New Role".
3. Enter the role name (Arabic and English).
4. Set permissions for each module: view, create, edit, delete.
5. Click "Save".

Default Roles

• Admin: Full permissions on all modules.
• Editor: Content creation and editing permissions.
• Viewer: View-only permissions.

Overview

After creating roles, you can assign them to employees to define their permissions on the platform.

Assignment Steps

1. Go to "Users" and open the employee profile.
2. In the "Roles" section, select appropriate roles.
3. You can assign more than one role to the same employee.
4. Click "Save" to apply changes.

Notes

• Permissions are combined from all assigned roles (highest permission applies).
• Role changes take effect immediately on the next login.
• System default roles cannot be deleted.

Overview

The organizational structure is built by creating departments and divisions hierarchically. You can create multi-level main and sub-departments.

Creation Steps

1. Go to "Org Structure" → "Departments".
2. Click "Add New Department".
3. Enter the department name (Arabic and English).
4. Select the parent department (if it's a sub-department) or leave empty for a main department.
5. Set the department level.
6. Click "Save".

Notes

• Multiple sub-levels can be created (Division → Department → Unit).
• Deleting a department requires transferring its employees first.
• You can view the structure as a complete organizational tree.

Overview

Department levels define the hierarchical sequence of your organizational structure. You can define custom levels that suit your organization.

Level Examples

• Level 1: General Directorate / Sector
• Level 2: Department / Branch
• Level 3: Division / Unit

Setup Steps

1. Go to "Org Structure" → "Department Levels".
2. Add levels in order from highest to lowest.
3. Enter each level name (Arabic and English).

Overview

Job titles define the professional role of each employee. You can create job titles and job title levels.

Creation Steps

1. Go to "Org Structure" → "Job Titles".
2. Click "Add Job Title".
3. Enter the title (Arabic and English).
4. Select the job title level (Executive, Manager, Staff).
5. Click "Save".

Title Levels

• You can define custom levels (e.g., C-Level, Executive Director, Manager, Section Head, Employee).
• Levels help determine hierarchy and access permissions.

Overview

The organizational tree provides a complete visual representation of your organization's structure, from top to bottom.

How to Use

1. Go to "Org Structure" → "View Tree".
2. The complete structure will display as an interactive tree.
3. Click on any department to expand and show sub-departments.
4. You can see the employee count in each department.

Overview

The News section allows you to publish the latest updates and important events for your employees. It supports bilingual content, images, and categories.

Creating a New Article

1. Go to "News" from the sidebar.
2. Click "Add New Article".
3. Enter the news title (Arabic and English).
4. Write the content using the rich text editor.
5. Upload a featured image.
6. Select the appropriate category.
7. Set the publish status: draft or published.

Additional Options

• Pin Article: Keeps the article at the top of the list.
• Feature Article: Displays the article prominently.
• Categories: Categorize news for easier browsing.

Overview

Circulars are official organizational announcements. They feature automatic numbering, priority levels, and attachment support.

Issuing a Circular

1. Go to "Circulars" from the sidebar.
2. Click "Issue New Circular".
3. A sequential number will be automatically assigned.
4. Enter the circular title and content (Arabic and English).
5. Set the priority level: Normal, Important, or Urgent.
6. Attach any necessary files.
7. Set the effective date.
8. Click "Issue" to publish.

Priority Levels

• Normal: Routine circular.
• Important: Requires special attention.
• Urgent: Requires immediate response.

Overview

The Knowledge Base is a digital library for your organization containing reference articles and documents organized by categories.

Creating a Knowledge Category

1. Go to "Knowledge Base" → "Categories".
2. Click "Add Category".
3. Enter category name (Arabic and English) and description.
4. Select parent category if it's a sub-category.

Creating a Knowledge Article

1. Go to "Knowledge Base" → "Articles".
2. Click "Create New Article".
3. Enter title and content (Arabic and English).
4. Add a featured image and attachments.
5. Add tags for easy searching.
6. Set visibility: All, specific departments, specific job titles, or specific users.
7. You can pin or feature the article.

Article Management

• Publish: Article appears to the defined audience.
• Archive: Article is hidden but not deleted.
• Unpublish: Returns to draft state.

Overview

Categories help organize content and facilitate browsing. You can create categories for each type of content.

Category Types

• News Categories: Classify news by topic.
• Circular Categories: Classify circulars by type.
• Calendar Categories: Classify events and activities.
• Invitation Categories: Classify events and invitations.
• Occasion Categories: Classify social occasions.

Creation Steps

1. Go to "Categories" from the sidebar.
2. Choose the category type to create.
3. Click "Add New Category".
4. Enter category name (Arabic and English).
5. Choose a distinctive color for the category (optional).
6. Click "Save".

Overview

The Calendar allows you to create important events and appointments visible to all employees or specific departments.

Creating an Event

1. Go to "Calendar" from the sidebar.
2. Click on the desired date or click "Add Event".
3. Enter the event title (Arabic and English).
4. Set the start and end date/time.
5. Choose a distinctive color for the event.
6. Select the event category.
7. Set target departments (or All).
8. Click "Save".

Calendar View

• Navigate between months using arrows.
• Events appear with their distinctive colors on the calendar.
• Click any event to view its details.

Overview

Invitations allow you to create events and send invitations to employees with RSVP functionality.

Creating an Invitation

1. Go to "Invitations" from the sidebar.
2. Click "Create New Invitation".
3. Enter event details: title, description, date, location.
4. Upload an event image (optional).
5. Set the audience: specific departments, roles, or users.
6. Set the RSVP deadline.
7. Select the invitation category.
8. Click "Send".

Tracking Responses

• You can see who accepted, declined, or hasn't responded.
• Invitees receive notifications about the invitation.

Overview

Employees can request to create calendar events. As an admin, you need to review these requests and approve or reject them.

Review Steps

1. Go to "Event Requests" from the sidebar.
2. A list of pending requests will appear.
3. Review each request details: title, date, description.
4. Click "Approve" to create the event or "Reject" with a comment.

Notes

• Approved requests automatically become calendar events.
• The employee receives a notification about their request result.
• You can modify event details before approving.

Overview

The chat system allows employees to communicate through individual or group messages. As an admin, you can monitor and manage all conversations.

Management Capabilities

• View Conversations: See all individual and group conversations.
• Statistics: Message count and participant count per conversation.
• Archive: Archive old or inactive conversations.
• Delete: Delete specific conversations or messages.

Notes

• Employees can create individual chats, group chats, and channels.
• Supports file and image sharing.
• All messages are saved and searchable.

Overview

Social occasions strengthen employee bonds by sharing events like birthdays and work anniversaries.

Managing Occasions

1. Go to "Social Occasions" from the sidebar.
2. Current and upcoming occasions will appear.
3. Review pending occasions and approve or reject them.
4. You can add comments and reactions.

Occasion Types

• Birthdays
• Work Anniversaries
• Personal occasions (wedding, new baby, etc.)

Overview

Greeting cards allow you to create beautiful templates to send to employees on their occasions.

Creating a Card Template

1. Go to "Greeting Cards" from the sidebar.
2. Click "Create New Template".
3. Choose the layout style: classic, centered, modern, compact, minimal, or bold.
4. Design the front: colors, gradients, text.
5. Design the back: additional information.
6. Add QR code (optional).
7. Customize element positioning and fonts.
8. Preview the card with sample employee data.

Overview

Surveys allow you to collect employee opinions and assess satisfaction on various topics.

Creating a Survey

1. Go to "Surveys" from the sidebar.
2. Click "Create New Survey".
3. Enter survey title and description (Arabic and English).
4. Add a cover image (optional).
5. Create questions of different types.
6. Set the target audience (specific departments or all).
7. Choose if the survey is anonymous.

Supported Question Types

• Short Text: Single-line answer.
• Long Text: Multi-line answer.
• Single Choice: Select one answer from options.
• Multiple Choice: Select multiple answers.
• Rating: Star rating.
• Scale: Numeric scale (e.g., 1-10).
• Yes/No: Binary answer.
• Date: Date selection.

Results Management

• View completion and participation rates.
• View detailed results for each question.
• Export results to CSV file.
• You can close or duplicate the survey.

Overview

The digital business card gives your employees a professional card with a unified design reflecting your organization's identity.

Design Setup

1. Go to "Business Card" from the sidebar.
2. Choose card orientation: landscape or portrait.
3. Choose layout style: classic, centered, modern, compact, minimal, or bold.
4. Design the front: background (color/gradient/image), text colors, organization logo.
5. Design the back: additional info, colors.
6. Add QR code and set its position and size.
7. Customize logo size, position, and spacing.
8. Preview the card with sample employee data.

Notes

• The card auto-fills with each employee's data.
• Design is unified across all employees.
• Employees can share their card digitally.

Overview

Innovation programs allow you to launch initiatives to collect creative ideas from employees on specific topics or challenges.

Creating a Program

1. Go to "Ideas" → "Programs" from the sidebar.
2. Click "Create New Program".
3. Enter program name and description (Arabic and English).
4. Set start and end dates.
5. Set target audience: All, specific departments, roles, or users.
6. Enable/disable idea submissions.
7. Set maximum ideas per user (optional).

Program Settings

• Submission Period: Define the idea collection timeframe.
• Idea Limit: Set maximum ideas per employee.
• Audience: Define who can participate.

Overview

The multi-stage evaluation system allows you to create an organized review process for submitted ideas.

Creating an Evaluation Stage

1. Open the desired program.
2. Go to the "Stages" section.
3. Click "Add Stage".
4. Enter the stage name and description.
5. Set evaluation settings (evaluation criteria).
6. Set the minimum required approvals.
7. Choose whether the stage allows revision requests.
8. Define if this is the final stage.

Assigning Evaluators

• Add employee evaluators for each stage.
• Each evaluator gets permission to review ideas in their stage.
• Ideas can pass through multiple sequential stages.

Overview

As an admin, you can review all submitted ideas and track their progress through evaluation stages.

Managing Ideas

1. Go to "Ideas" → "All Ideas".
2. Use filters: by program, status, stage.
3. Open any idea to view details and evaluation history.

Admin Actions

• Force Approve: Accept the idea directly, bypassing evaluation stages.
• Force Reject: Reject the idea directly.
• Request Revision: Return the idea to the submitter for modifications.
• Track: Monitor idea progress through stages.

Available Statuses

• Submitted: New idea awaiting review.
• Under Review: Currently being evaluated.
• Approved: Has been accepted.
• Rejected: Has been declined.
• Needs Revision: Modifications requested from submitter.

Overview

The statistics dashboard provides a comprehensive view of innovation program performance and employee participation.

Available Statistics

• Total Ideas Submitted: Total count across all programs.
• Approved Ideas: Number of accepted ideas.
• Rejected Ideas: Number of declined ideas.
• Under Review: Ideas still in review stages.
• Participation Rate: Percentage of participating employees from total target.

How to View

1. Go to the main dashboard.
2. The "Ideas" section shows a quick summary.
3. Enter a specific program for more detailed statistics.

Overview

The mentorship program connects experienced employees (mentors) with new or development-seeking employees (mentees).

Program Setup

1. Go to "Mentorship" → "Settings".
2. Enable the mentorship program.
3. Set the configurations:
   • Duration: Mentorship relationship duration in months.
   • Sessions: Minimum sessions per month.
   • Experience: Minimum years of experience for mentors.
   • Approval: Whether admin approval is required for relationships.
   • Auto-matching: Enable/disable automatic matching.
4. Configure notification settings.
5. Click "Save".

Overview

You can assign mentors, track mentorship relationships, and generate performance reports.

Assigning a Mentor

1. Go to "Mentorship" → "Mentors".
2. Click "Assign New Mentor".
3. Select the employee to assign as a mentor.
4. Define expertise areas.
5. Set maximum mentees.
6. Choose preferred session type: online, in-person, or both.

Tracking Relationships

• View all active mentorship relationships.
• Track sessions and achieved goals.
• View progress reviews.
• Export mentorship data.

Statistics

• Active and completed relationship counts.
• Completion and rating percentages.
• Most active mentors.

Overview

Exclusive offers allow you to provide special deals and discounts for your employees from vendors and partners.

Creating an Offer

1. Go to "Offers" from the sidebar.
2. Click "Create New Offer".
3. Enter offer details: title, description, terms (Arabic and English).
4. Set offer scope: All, specific departments, job titles, or users.
5. You can exclude specific users.
6. Set the number of allowed redemptions (optional).
7. Add a PIN code for offer protection.
8. Click "Save".

Usage Tracking

• Track who used the offer and when.
• View overall usage statistics.
• Disable or delete expired offers.